Shipping Policy

Shipping Policy

Effective Date: 3/22/26

At Atravia Pure, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for full details on processing times, delivery estimates, and responsibilities.

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1. Order Processing Time

   •   Orders are processed within 1–3 business days (excluding weekends and holidays).

   •   Once your order is processed, it will be shipped out promptly.

   •   You will receive a confirmation email with tracking information once your order has shipped.

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2. Shipping Times

United States (Domestic Shipping):

   •   Estimated delivery: 7–15 business days

International Shipping:

   •   Estimated delivery: 10–20 business days

⚠️ Please note: Shipping times are estimates and may vary depending on demand, carrier delays, or customs processing.

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3. Shipping Costs

   •   Shipping costs are calculated at checkout based on your location.

   •   We may offer free shipping promotions from time to time.

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4. Order Tracking

   •   Once your order ships, you will receive a tracking number via email.

   •   Please allow 2–5 days for tracking updates to appear in the system.

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5. Delays & Exceptions

We are not responsible for shipping delays caused by:

   •   Carrier issues (USPS, UPS, FedEx, etc.)

   •   Weather conditions

   •   Customs delays (for international orders)

   •   Incorrect or incomplete shipping addresses

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6. Incorrect Address Policy

   •   Customers are responsible for entering the correct shipping address.

   •   If an incorrect address is provided and the package is returned, the customer is responsible for reshipping costs.

   •   Orders cannot be changed once they are processed.

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7. Lost or Stolen Packages

   •   We are not responsible for lost or stolen packages marked as delivered.

   •   If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier.

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8. International Shipping, Duties & Taxes

   •   International orders may be subject to customs duties, taxes, or import fees.

   •   These charges are the customer’s responsibility and are not included in product or shipping prices.

   •   We are not responsible for delays due to customs.

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9. Split Shipments

   •   Orders with multiple items may be shipped separately depending on product availability and warehouse location.

   •   You may receive multiple tracking numbers.

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10. Damaged Packages

   •   If your order arrives damaged, please contact us within 48 hours with photos.

   •   We will work quickly to resolve the issue with a replacement or refund.

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11. Contact Information

If you have any questions about your shipment, please contact us:

   •   Email: support@atraviapure.com