Refund Policy

Return & Refund Policy

Effective Date: 3/22/26

We want you to love your purchase! If you’re not completely satisfied, here’s everything you need to know about returns, refunds, and exchanges.

 

1️⃣ General Guidelines

 

• Return period: 7 days (domestic) | 14 days (international)
• Items must be unused, unwashed, and in original packaging
• All returns require proof of purchase (order number or receipt)
• Hygiene-sensitive products (like lipstick) cannot be returned once opened

 

2️⃣ Product-Specific Rules

 

💍 Jewelry

• Single items: Must be returned in original condition and packaging
• Triple-piece sets (earring, necklace, ring): Must be returned complete; partial returns not accepted
• Defective or damaged items are eligible for exchange or full refund

👗 Clothing Sets

• Two-piece and three-piece sets must be returned complete
• Items must be unworn, unwashed, and free from stains
• Damaged items may be exchanged or refunded

 

👜 Handbags & Sunglasses

• Must be unused and undamaged
• Partial refunds may apply if items are worn, damaged, or missing parts

 

🧢 Hats & Caps

• Must be returned in original condition with tags attached
• No returns for items with signs of wear or odor

 

💄 Cosmetics (Lipstick, etc.)

• Cannot be returned once opened
• Returns only accepted for defective or damaged products

 

3️⃣ Refunds

 

• Refunds processed to the original payment method
  
• Domestic: 7–10 business days
• International: 14–21 business days
• 
  
• Shipping costs are non-refundable (unless item was defective)
• Partial refunds may apply for:
  
• Damaged or worn items
• Incomplete sets
• Bulk or sale items
• 
  

 

4️⃣ Restocking Fees

 

• 10–20% restocking fee may apply for:
  
• Non-defective returns
• Items returned past allowed period
• Bulk or sale items
• 
  

 

5️⃣ Exchanges

 

• Only for defective, damaged, or incorrect items
• Request within 7 days (domestic) | 10 days (international)
• Customer pays shipping unless we made an error
• Replacement unavailable? Full refund minus any restocking fees

6️⃣ Damaged or Defective Items

• Report within 48 hours of delivery with photo proof
• Options: free replacement or full refund including original shipping

7️⃣ Non-Returnable Items

 

• Opened cosmetics
• Personalized or custom-made items
• Clearance or final-sale items
• Items missing parts or not in original condition

 

8️⃣ Return Shipping

 

• Customers responsible for return shipping, except defective items
• Use trackable shipping service
• Include original packaging, tags, and proof of purchase
• International returns: Customer pays customs duties, taxes, and import fees

9️⃣ Bulk Orders & Sale Items

 

• May have special return restrictions
• Partial refunds or restocking fees may apply
• Contact us before returning

 

🔟 Lost or Delayed Returns

 

• Returns are your responsibility until received
• We are not responsible for lost, stolen, or delayed packages

 

📞 Contact Us

 

Questions? We’re here to help:

• Email: support@atraviapure.com